Please call the office 24 hours in advance to cancel appointments. Failing to do so could result in a $25.00 charge, for which you are responsible, since insurance will not cover this assessment.
We are committed to prompt service, and will work very hard, barring emergencies, to stay on time. We may ask you to reschedule if you arrive for your appointment more than 10 minutes after your scheduled appointment. Always arrive 10 to 15 minutes early for an appointment to complete any paperwork associated with your visit.
You should call the office at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery), and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you; if you are not certain of how your referral is handled, please contact your insurance company to help you to determine what to do.
Calls for prescriptions received after 12:30 PM will addressed the following day. Please try to call the office at least 48 hours in advance for all medications. Calls received after 12:30 PM on Friday will be returned on the following Monday. When you call, you may be asked to leave a message. Always leave your full name, date of birth, name of the medicine(s), spelling it out if necessary, the prescription number on the bottle, if the prescription is for one month, three months, or other time period, your phone number and the name of the Pharmacy (include the address if a chain store like CVS).
Emergencies and On Call
If you have an emergency, such as chest pain, severe shortness of breath, severe headache, or bleeding, call 911 or proceed directly to the nearest hospital emergency room. You can always call the office with any emergent issues about acute medical problems after hours by calling 423-479-4165 to reach our answering service. If the doctor on call does not answer your call within 30 minutes, please call the answering service again.
***Note: In order to assure the physician is able to reach you please be sure your phone will allow incoming calls from a blocked number!
Records will not be released without your permission. A Medical Records Release Authorization Form can be downloaded by clicking here and either mailed, faxed or delivered to our office. Please allow 48 hours for our office to process your request.
If you have any questions regarding these office policies, please contact our office at anytime.